Hotel Absolutum Prague
Meet Max – the AI receptionist at Hotel Absolutum, Prague 7.
Contact GMMediaThe virtual receptionist Max ensures smooth and efficient operations at Hotel Absolutum Prague. During the trial period (August 2022 – January 2023) Max handled over 1,780 calls – covering room and conference room reservations, parking inquiries, wellness bookings, and lost property. Detailed call logs enabled the front desk to follow up on unfinished bookings, capturing revenue that would otherwise be lost. Max is fully integrated into the hotel system via API, operates in real time, and communicates in both Czech and English.
Technical Information
System
API integration with hotel management system (reservations, wellness, real-time)
Languages
Czech, English
Key Features
Accommodation, wellness, conference rooms, room service
Measurable Results
What the voicebot handles
Room reservations – arrival time, number of guests
Breakfast and wellness booking
Conference room management
Up-to-date hotel restaurant information
Check-in and check-out information
Room service – fast request processing
Available outside front desk working hours
Communication in Czech and English
"The performance of Max is clearly and transparently measurable. The virtual receptionist delivered real value of 550,000 CZK during the trial period — along with greater clarity and professionalism in guest communication, without the need to hire additional front desk staff."
GM Media
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