Armex Energy
Customer support for gas and electricity at the top level.
Contact GMMediaARMEX ENERGY, a leading supplier of natural gas and electricity, uses GMMedia's voicebot to efficiently keep customers informed about the current status of their accounts. The voicebot automatically answers frequently asked questions, assists with complaints, provides information about disconnection steps, and facilitates supplier changes. It significantly relieves the customer helpline of routine queries – allowing operators to focus on more complex requests and improving overall customer satisfaction.
Technical Information
System
Internal API integration (account status, billing, Daktela)
Languages
Czech
Key Features
Account information, complaints, supplier changes
What the voicebot handles
Real-time electricity and gas account status
Automatic invoice due date reminders
Complaint handling without a live operator
Disconnection process information
Supplier change assistance
Integration with Daktela system
Online consumption history on demand
Elimination of repetitive helpline calls
"This tool freed up our operators' time so they can focus on more complex requests and improve overall customer care."
GM Media
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