Real-world results of receptionist Max
How virtual receptionist Max delivered measurable value of 550,000 CZK to Hotel Absolutum Prague in 6 months of trial operation — without hiring additional staff.
1 780+
Calls in 6 months
235
Room nights booked
550 000 Kč
Total value delivered
Hotel profile
- </Capacity:50 rooms · 110 beds
- </Room types:Superior · Deluxe · Exclusive · Apartmán
- </Clientele:Business & corporate clients from Czech Republic & Slovakia, individual approach
- </Deployment:Virtual receptionist Max – activated after 4th ring when reception unavailable
- </Trial period:1. 8. 2022 – 31. 1. 2023 (6 měsíců)
What Max handles
- Room and conference room reservations
- Answering common queries – parking, opening hours, lost items, pets
- Forwarding to restaurant or wellness line
- Upselling – callback on numbers from abandoned bookings
- Communication in Czech and English
- 24/7 operation – zero missed calls
Highlights – October 2022 (sample)
- Calls handled: 319
- Total call duration: 184 min
- Reservations made: 21
- Room nights booked: 45
- Booking revenue: 81 090 Kč
- Upselling (callbacks): 84 000 Kč (28 rez.)
Monthly results
Calls handled by Max and their financial contribution throughout the entire trial period.
| Month | Calls | Room nights | Avg. price / night | Booking revenue | Upsell revenue | Reception saving* |
|---|---|---|---|---|---|---|
| August 2022 | 289 | 30 | 1 675 Kč | 50 250 Kč | 48 000 Kč | 20 000 Kč |
| September 2022 | 274 | 49 | 1 903 Kč | 93 247 Kč | 84 000 Kč | 20 000 Kč |
| October 2022 | 318 | 45 | 1 802 Kč | 81 090 Kč | 71 000 Kč | 20 000 Kč |
| November 2022 | 323 | 39 | 1 681 Kč | 65 559 Kč | 56 000 Kč | 20 000 Kč |
| December 2022 | 303 | 40 | 1 991 Kč | 79 640 Kč | 71 000 Kč | 20 000 Kč |
| January 2023 | 273 | 32 | 1 535 Kč | 49 120 Kč | 40 500 Kč | 20 000 Kč |
| Total | 1 780 | 235 | — | 418 906 Kč | 370 500 Kč | 120 000 Kč |
* Reception staff salary calculated at 20,000 CZK/month.
Total financial contribution — trial period
368 656 Kč
Revenue from booked rooms
Direct bookings via Max
338 000 Kč
Additional revenue via callbacks
Callbacks on incomplete bookings
100 000 Kč
Saved on front desk staffing
Equivalent to 5 monthly salaries
Total value delivered in trial period
August 2022 – January 2023 (6 months)
550 000 Kč
Max's overall performance is clearly and transparently measurable. The virtual receptionist delivered real value of 550,000 CZK during the trial period — along with greater clarity and professionalism in guest communication, without the need to hire additional front desk staff. Thanks to callbacks on unresolved orders, an additional 338,000 CZK was generated.
Max's impact during trial period
Direct bookings
Max generates income from direct reservations you would otherwise lose — reducing fees paid to Booking.com and similar portals.
Zero missed calls
Eliminates unanswered calls down to zero. Every guest gets an immediate response regardless of front desk workload.
Staff cost savings
Saves the equivalent of one reception salary — Max covers the capacity of one employee without overtime or sick leave.
Upselling via callbacks
A clear call log lets reception call back numbers from incomplete reservations, generating additional revenue.
Bilingual communication
Communicates in Czech and English — serves both domestic and international guests equally well at any hour.
Clarity and professionalism
Standardized guest communication with transparent records of all calls and requests in real time.
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