Gretsch-Unitas Slovakia
Stuck or malfunctioning doors? We resolve it immediately.
Contact GMMediaThe virtual assistant developed in cooperation with GU SVK significantly simplifies the reporting of faults on carousel and swing doors. Customers simply call, describe the problem, and the assistant automatically creates a service record that is instantly forwarded to a technician ready for rapid dispatch. The voicebot also guides callers through basic door restart steps – in many cases resolving the issue immediately over the phone, without requiring a service visit.
Technical Information
System
Internal API integration (door address, company, technician contact)
Languages
Czech, Slovak
Key Features
Technical assistance, fault reporting, service records
What the voicebot handles
Fault reporting for carousel doors
Fault reporting for swing doors
Step-by-step door restart guidance
Automatic creation of service records
Instant forwarding to on-call technician
Collection of address, company and fault details
Direct technician contact handoff
More efficient scheduling of service visits
"Thanks to GMM's Voicebot, the technician has all the necessary data ready before arriving on site, which significantly speeds up and streamlines the entire service process."
GM Media
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